Privacy Notice
This privacy notice tells you what to expect us to do with your personal information.
Our Contact Details
Telephone: 07414467429
Email: [email protected]
What Information we Collect, Use, and Why
We collect or use the following information to provide services and goods, including delivery:
· Names and contact details
· Addresses
· Purchase or account history
· Website user information (including user journeys and cookie tracking)
· Records of meetings and decisions
· Information relating to compliments or complaints
We also collect or use the following information to provide services and goods, including delivery (Private Health Visiting Advice):
· Racial or ethnic origin
· Health information
We collect or use the following information for the operation of customer accounts and guarantees:
· Names and contact details
· Addresses
· Purchase history
· Account information, including registration details
· Information used for security purposes
· Marketing preferences
We collect or use the following information for service updates or marketing purposes:
· Names and contact details
· Marketing preferences
· Purchase or viewing history
· Website and app user journey information
· Records of consent, where appropriate
Lawful Bases
Our lawful bases for collecting or using personal information to provide services and goods are:
· Consent
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
· Consent
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
· Consent
Where we get personal information from:
· People directly
How long we keep information:
1. If an individual has opted-in to receiving marketing communication from Parent Survival Club:
We will securely store your name, email address and any information relating to your previous interactions with Parent Survival Club on our database until the time that you choose to opt-out of receiving these communications.
2. Customers who receive Private Health Visitor services:
UK law requires that any personal medical records made by private practice be retained for a minimum of twelve years. Therefore, any customer information we use to provide Private Health Visiting appointments will be securely stored for 12 years after your last consultation.
3. Customers who do not have medical records held by Parent Survival Club and have opted-out of marketing communication:
We will securely store your information on our database for two years after your customer journey has ended. This is in case of future complaints so we can prove your relationship with Parent Survival Club existed, demonstrate the services we provided, and evidence the date our relationship ended.
Who we share information with:
- Health care providers (for Private Health Visiting Services only)
- Organisations we need to share information with for safeguarding reasons.
Your Data Protection Rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal data.
Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated: 20 April 2024
